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To give our customers confidence to shop with us, The Body Shop offers a full refund within 7 days of purchase and also offers an exchange within 14 days of purchase subject to the below conditions. Please return with your item to any The Body Shop store in Qatar.

Returned items should be in their original and re-sellable condition, with all the tags attached, any packaging intact and accompanied by a valid receipt.

For hygiene and safety reasons, cosmetics cannot be exchanged or refunded, unless there is a clear manufacturing fault.

Items purchased at reduced prices during sale or promotional periods can be exchanged within 3 days of the date of purchase, but no refund will be provided on these items.

On gift with purchase promotions the gift should also be returned, along with the purchased product, to receive an exchange.

Thank you for shopping at The Body Shop. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by visiting www.alshaya.com, or emailing us at customerservice@alshaya.com, or calling our contact center on 8000-707

Any condition stated on this Exchange and Refund Policy will be considered void in case of violating the provision of Article No(5) of Law (8) of 2008 on Consumers Protection in the State of Qatar.